Who uses Chatty AI Chatbot & Live Chat?

The typical Chatty store is a small to mid-sized Shopify store with a fairly broad range. Its median catalog is about 86 products, larger than Tidio stores (69) but far below Gorgias stores (132). It runs 10 detected apps, between Tidio (8) and Gorgias (16).

About 6.7% of Chatty stores run Shopify Plus, about one and a half times the rate across Shopify. Tidio stores are at about 9.5%, and Gorgias, a helpdesk used by many larger brands, at about 55%. Chatty sits at the accessible end of the market: stores that want to answer shopper questions quickly with chat and an AI assistant, without a full helpdesk and a support team to staff it.

Chatty is used mostly outside the United States: 72% of its stores are based elsewhere, a larger share than Tidio (57%) or Gorgias (49%). The US accounts for about 28%, then Australia at about 10%, the United Kingdom at 9%, India at about 8%, Germany at about 7% and the Netherlands at 5%. India and the Netherlands in the top six are distinctive; neither appears in Tidio's or Gorgias's top six.

By category, Business and industrial stores lead at about 20.5%, followed by Fashion at about 14% and Technology at about 11%. General shopping accounts for about 9% and Food and drink about 8%. The Fashion share is lower than for most storefront apps, and the Technology and Business and industrial shares point to stores selling products where shoppers have questions before they buy, such as specifications, compatibility or shipping times.

The apps that show up next to Chatty describe a cost-conscious store focused on search traffic and fulfillment. Chatty stores run Avada AI SEO Image Optimizer 4.6x more often than the average Shopify store, Smart SEO AI & Image Optimizer 3.5x more often and Track123 order tracking 3.3x more often. GoAffPro affiliate marketing and a contact form builder each come in at 3.0x, and CWILL's popup app at 2.7x.

Two SEO apps in the top three point to stores that rely on organic search for traffic. Order tracking and a contact form point to a support load built around where is my order and pre-sale questions, the kind of repetitive question an AI chatbot can answer. For anyone selling to Shopify brands, Chatty marks a growing store that handles its own support.

Chatty vs Tidio

Tidio is a widely used live chat and AI chatbot app, rated 4.8 stars across 1,354 reviews. Its stores are a little more established than Chatty's: about 9.5% run Plus, and about 43% are in the United States against about 28%. Tidio stores have smaller catalogs (median 69 products) and leaner stacks (8 apps). Tidio has a free plan and paid plans from $29 a month, with its Lyro AI chatbot at $39. Chatty starts at $19.99. Choose on chatbot quality, inbox features and price.

Chatty vs Gorgias

Gorgias is a full helpdesk rather than a chat widget, and it serves a very different store: about 55% of Gorgias stores run Shopify Plus, the median catalog is 132 products, and stores run 16 apps. Its plans run from $10 for Starter to $900 a month for Advanced, with costs tied to ticket volume. Choose Gorgias if you have a support team handling email, chat and social in one place; Chatty if you want chat and an AI assistant for a smaller store.

Other options

Moose AI Chatbot, with 489 App Store reviews, SmartBot, with 460, Willdesk, with 377, and Chaty chat buttons for WhatsApp and other messengers, with 333, are other common choices in the category.