Shopify app profile · October 2026

Who uses Tidio?

The Shopify stores running Tidio ‑ Live Chat & AI Chatbot, from Alert's storefront scan: where they are based, what they sell, and the apps they run alongside it.

4.8 stars1,354 App Store reviews

ChatApp Store category

TIDIO LLCDeveloper

The typical Tidio store

69products listed (median store)

8apps on the storefront (median store)

~10%on Shopify Plus, 1.8x the Shopify average

57%based outside the United States

Where Tidio stores are based

United States43%

Australia11%

United Kingdom10%

Canada7%

France3.4%

Germany2.6%

What Tidio stores sell

Business and industrial25%

Fashion20%

Technology9.1%

General shopping8%

Food and drink7.1%

Apps Tidio stores run alongside it

How much more often a Tidio store runs each app than the average Shopify store.

One Click Upsell6.9x

Simprosys Google Shopping Feed3.8x

Afterpay On3.6x

Microsoft Channel3.2x

UpPromote Affiliate Marketing2.3x

Competitors in Chat

The most reviewed apps in the same App Store category.

Chatty AI Chatbot & Live Chat

Gorgias

Moose AI Chatbot & Live Chat

SmartBot

Willdesk

What merchants raise in critical reviews

Recurring themes across the 25 most recent 1 to 3 star App Store reviews of Tidio (last 18 months).

Support slow or unhelpfulRaised in 36% of recent critical reviews

High pricing and usage limitsRaised in 32% of recent critical reviews

Setup and integration errorsRaised in 28% of recent critical reviews

See every store running Tidio, and who just removed it

Alert tracks installs and uninstalls as stores are rescanned, with the decision maker for each store. Filter by country, catalog size and plan.

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Questions

How does Alert know a store runs Tidio?

We read each store's public storefront and look for the app's own install traces, such as its theme blocks and scripts. Code left behind after an app is uninstalled is not counted.

How fresh is this page?

The figures on this page refresh monthly. Inside Alert, installs and uninstalls update as stores are rescanned.

Why are there no store counts here?

This page shows shares of the stores we detected running Tidio, which stay stable as our scan grows. The full store list lives inside Alert.

Shares of Shopify stores Alert detected running Tidio ‑ Live Chat & AI Chatbot, as of October 2026. Tidio is a trademark of its owner. Alert is not affiliated with TIDIO LLC.